We stand for high quality, durability and functionality in development, production and assembling of rims, wheels and other high-end bicycle parts. To ensure that your high-quality 9th Wave product provides you with loads of fun and riding pleasure for many years, please follow the advice described below and in your manual.
9th Wave offers a minimum of 2 year warranty from the date of purchase on all products. For carbon rims, this warranty can be extended with 5 years to a total of 7 years after registering your product online.
We know carbon rims are quite an investment. Luckily, carbon rims also last a long time. To convince you and to get rid of any last doubts, we offer you a total of 7 year warranty on your carbon rims. Make sure you register your product within 30 days from the date of purchase and benefit from the 2 + 5 year warranty extension on rims and Crash Replacement Support.
9th Wave BV (hereinafter 9th Wave) provides top-quality bicycle parts only through carefully selected dealers and through www.9thwave-cycling.com. The mounting of your product to your bike before riding (and thus the guarantee of riding safety), should be performed by a 9th Wave dealer (hereinafter: 9th Wave dealers). The term ‘buyer’ in this text refers to you, the end customer.
The following warranty conditions specify the warranty services provided by 9th Wave to the buyer and the requirements for making warranty claims.
The buyer has rights to warranty claims subject to the following conditions.
9th Wave grants 2 year warranty from the date of purchase. This warranty can be extended to 7 years on carbon rims. The 5 year extra warranty on top of the 2 year standard applies to the original owner only and is not transferable. Warranty on paint/transfers cannot be extended and is 2 years as well as warranty on all other 9th Wave products.
Buyers of carbon rims or wheels from 2018 onwards need to register their product within 30 days after purchase from a 9th Wave dealer on the 9th Wave website, which will extend the warranty period for the rim/wheel from 2 to 7 years. The warranty period is not renewed or extended after repair/exchange of the rim/wheel.
The warranty covers products made or assembled by 9th Wave Cycling. The warranty only covers new 9th Wave products that were purchased from a 9th Wave dealer or directly at 9th Wave. All other parts and components are excluded from this warranty.
The 7 year extended warranty applies to all 9th Wave wheels and rims made of carbon fibre. Other 9th wave products are excluded from this extra service.
The following components/parts and situations are excluded from this warranty or (can) lead to exclusion from this warranty:
9th Wave agrees in this warranty conditions to provide the following services within the respective warranty periods:
Warranty claims are to be submitted to your 9th Wave dealer together with a copy of your purchasing receipt. If you registered your product, we already have a copy for you on file). Your 9th Wave dealer will report your warranty claim, incl. pictures of the defective parts and the rim/wheel number to 9th Wave who will decide on further procedures immediately after receipt of the warranty request. Based on this we will decide if the product will have to be shipped to 9th Wave for inspection and/or replacement.
The 9th Wave dealer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the 9th Wave dealer. All warranty claims can be rejected when this requirement is not met.
The option for crash replacement support is provided for most models after warranty registration on the 9th Wave website. Please consult the page Crash replacement for details of the terms and conditions and a list of the models covered.
The legal effectiveness of the remaining clauses is unaffected if one clause of these warranty conditions is or becomes ineffective or has a legal loophole that needs to be closed. A valid clause that comes as close as possible to the original intent of the ineffective or missing clause shall be deemed to have been agreed upon.
All disputes between parties will be submitted to the competent court in the Netherlands. It is agreed that the Dutch court shall be solely competent for all disputes resulting from or in connection with this warranty (including issues concerning validity of the contract).