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At 9th Wave, we’re super proud of our wheels’ durability and longevity. We’ve got your back with awesome support and an amazing warranty policy. Let’s break down what’s covered and what’s not.
If you find any defects in materials or workmanship in your 9th Wave rims within 2 years after purchase, we’ll repair or replace them for you! Want to extend that warranty to a lifetime? Easy peasy! Just register your purchase on our website (9thwave-cycling.com) within 30 days, and you’re good to go. Keep in mind, this lifetime warranty is only for the original owner. If you bought your rims before May 1, 2023, you’re covered under our previous 2-year (or 7-year after registration) warranty.
For paint, finishes, and decals, we’ve got you covered for 2 years from the original purchase date. Just a heads up: fading and other issues caused by too much sun (UV) or outdoor exposure aren’t covered.
If anything goes wrong, we’ll either repair or replace the defective parts with equal or better ones. Our warranty doesn’t cover labor costs, custom finishes, normal wear and tear, or damage from commercial use. If you modify the part, repair it incorrectly, use non-original parts, or use it in a way it wasn’t intended, the warranty won’t apply.
Just to be clear, our lifetime warranty only covers the rims. Wear and tear parts like ball bearings aren’t covered. Spokes, nipples, hubs, and other parts are covered under our regular 2-year warranty.
For details and small print, lok further down this page.
Accidents happen, we get it! For damage from crashes and other impacts, we offer replacement at a reduced charge through our Crash Replacement Support.
Happy cycling! 🚴♀️
9th Wave BV (hereinafter 9th Wave) provides top-quality bicycle parts only through carefully selected dealers and through www.9thwave-cycling.com. The mounting of your product to your bike before riding (and thus the guarantee of riding safety), should be performed by a 9th Wave dealer (hereinafter: 9th Wave dealers). The term ‘buyer’ in this text refers to you, the end customer.
The following warranty conditions specify the warranty services provided by 9th Wave to the buyer and the requirements for making warranty claims.
The buyer has rights to warranty claims subject to the following conditions.
9th Wave grants 2 year warranty from the date of purchase. This warranty can be extended to lifetime warranty on carbon rims for the original owner, provided the wheels are registered through 9th Wave’s website within 30 days of purchase with personal information, proof of purchase and serial numbers of the rims. The lifetime warranty on top of the 2 year standard applies to the original owner only and is not transferable. Warranty on paint/transfers cannot be extended and is 2 years as well as warranty on all other 9th Wave products. The warranty period is not renewed or extended after repair/exchange of the rim/wheel.
The warranty covers products made or assembled by 9th Wave Cycling. The warranty only covers new 9th Wave products that were purchased from a 9th Wave dealer or directly at 9th Wave. All other parts and components are excluded from this warranty.
The lifetime extended warranty applies to all 9th Wave rims made of carbon fibre. Other 9th wave products are excluded from this extra service.
The 9th Wave Cycling warranty covers only the manufacturing defects of its products and specifically excludes damage and, more generally, any direct or indirect consequence that would result from improper use or non-compliance with the operating instructions, lack of maintenance or improper use of the product. The 9th Wave Cycling warranty does not cover parts subject to normal wear and tear. Wear parts become damaged as a result of normal use as well as by cycling under conditions/use other than recommended. Wear parts are understood to be:
The following components/parts and situations are excluded from this warranty or (can) lead to exclusion from this warranty:
9th Wave agrees in this warranty conditions to provide the following services within the respective warranty periods:
Warranty claims are to be submitted to your 9th Wave dealer together with a copy of your purchasing receipt. If you registered your product, we already have a copy for you on file). Your 9th Wave dealer will report your warranty claim, incl. pictures of the defective parts and the rim/wheel number to 9th Wave who will decide on further procedures immediately after receipt of the warranty request. Based on this we will decide if the product will have to be shipped to 9th Wave for inspection and/or replacement.
The 9th Wave dealer will be provided with the products that have been repaired or replaced under warranty. The assembly and basic adjustment must be performed by the 9th Wave dealer. All warranty claims can be rejected when this requirement is not met.
If you have purchased your product at 9thwave-cycling.com you can contact us directly for your warranty request at https://9thwave-cycling.com/support/service-request/
The option for crash replacement support is provided for most models after warranty registration on the 9th Wave website. Please consult the page Crash replacement for details of the terms and conditions and a list of the models covered.
The legal effectiveness of the remaining clauses is unaffected if one clause of these warranty conditions is or becomes ineffective or has a legal loophole that needs to be closed. A valid clause that comes as close as possible to the original intent of the ineffective or missing clause shall be deemed to have been agreed upon.
All disputes between parties will be submitted to the competent court in the Netherlands. It is agreed that the Dutch court shall be solely competent for all disputes resulting from or in connection with this warranty (including issues concerning validity of the contract).
LAST UPDATED may 23, 2023
